Terms & Conditions

General Terms & Conditions
These terms and conditions relate to www.annedee.co.uk, herein after referred to as 'the website'.
This website is owned and operated by Anne Dee, herein after referred to as 'the owner'.


Nature and Purpose of the Website
The Website is a place for users and visitors to obtain information relating to the services
offered by Anne Dee and to provide a means of booking these services.
The Website is provided on an “as is” basis and we reserve the right to make changes, suspend
or discontinue any aspect of the Website from time to time. We do not guarantee that the
Website will operate continuously, without interruptions or be error free.
You must not attempt to interfere with the proper working of the Website and, in particular,
you must not attempt to circumvent its security, tamper with, hack into, or otherwise disrupt
any computer system, server, website, router or any other internet connected device related to
the operation of the Website.
You warrant and undertake to us that you will not use the Website for any purpose that is
illegal or prohibited by law or these Terms. You further warrant that you will not abuse the
member only functions, such as private messaging to harass, send out spam or any other form of communication designed to mislead or advertise goods or services for which you have not received written permission from the website owner. If you do, your right to use the Website
terminates immediately without the necessity of any notice being given to you.
Although we have taken reasonable precautions to ensure the Website is secure, we do not
provide any undertaking nor do we accept any liability should there be a breach or failure of
security.
By registering on the website, you agree that you are over the age of 18 years or that you
have received parental consent to do so. You agree that all information you provide to us at
registration and subsequently is accurate and we do not accept any responsibility for any
errors in the details you provide. If you knowingly provide false, inaccurate or incomplete
details you right to use the website may be terminated without notice.


Your Personal Information - Privacy Policy
Registration on the website is a matter of choice and in doing so, you volunteer your personal
information for the purposes of registration. You warrant to ensure that your personal details
are always accurate and agree to update these as and when required, or changes occur.
Voluntary registration on the website means that some of your personal information will be
held on our server. This information is used only by the website owner and administrator for
the purposes of validating your registration and to retrieve lost login information. Your personal
information is never, leased, sold or otherwise shared with any third party.
Any information you choose to make public within your profile is not covered by the above
statement and you accept full responsibility if these details are obtained by others.


Terms of Service
The website offers users and visitors a means of pre-booking the services of the owner. By
making a payment and booking you are bound by the following additional terms.
The website owner does not operate an ad-hoc service. I.E. all services must be pre-booked
and paid for at the time of booking to be considered confirmed. Unpaid or outstanding
bookings will not be considered confirmed until paid for in full. Consultations may be booked
online or by calling the booking line, no other method of booking will be accepted. Requests for
bookings or consultations made directly to the owners private email address or telephone
number will not be accepted. Telephone bookings made via the booking line must be paid for
before confirmation.
All confirmed bookings are scheduled as they are made, i.e. 'first come, first served'. Prepaid
bookings will receive priority scheduling. The website owner will make every attempt to contact
clients and potential clients within 48 hours of booking to arrange a confirmed date and time -
however, during particularly busy periods this timescale may be extended. Additionally, if the
owner is away on a visit, this timescale may be subject to change. All visits are shown on the
website calendar and this will give an indication of the whereabouts of the website owner.
It is possible that on occasion there may be a delay of some weeks before a booking can be
made due to heavy demand or travel constraints. Every attempt will be made to accommodate
emergency consultations. In these circumstances, please contact the booking telephone line to arrange an urgent appointment.


Your Right to Cancel
When payment has been received and confirmed you may cancel the booking up to seven days
after payment has been sent and receive a full refund, subject to the following exclusions:
1. You have not already received your consultation.
2. You did not request an emergency consultation.
3. The cancellation has not been requested less than 48 hours before the appointment is
due.
If the above exclusions apply, we will refund only in the case of exclusions 2 and 3 and levy a
fee of £15, the balance of your payment will be refunded within 14 days.


Force Majeure
In some cases the website owner may need to cancel an appointment, these cases are rare but
may occur. In these circumstances the owner will negotiate a new consultation or offer a
refund or voucher at her discretion. Examples of this may be natural disaster or flooding that
would prevent access to the prearranged location, acts or terror or war, failure or faults
relating to telecommunication networks and failure of travel infrastructure - events outwith her
reasonable control.